You can design and build your house on your own, paint the walls yourself and it will most probably make you feel good and proud. Sometimes, however, it is wise to hire an architect and let the specialist do his job. That is exactly why hiring a business analyst to communicate with your customers is wiser than trusting your IT developers to do so. Why?
A lot of companies often take the need of a business analyst with a pinch of salt, being falsely convinced that the job can easily be done by a project manager or web developer. The research, however, shows that only 21% of all the projects turn out to be a success. The rest fails mainly because of lack of proper communication between a client and the developers. You cannot fight science (as people tend to say) and that is why we observe more and more companies hiring business analysts. Wondering what this kind of person does exactly? Wonder no more.
What a business analyst does?
Put simply, the business analyst intercedes between a potential client and the company which provides the ordered product. Not only does he or she find out what the client needs (needs, not wants) and passes that information to the developers’ team, a business analyst is also responsible for providing a proper channel of communication informing both sides about all the potential changes.
If you wonder why the position is called an analyst, we provide the answer. The person analyses what a client wants and tries to find out what he or she actually needs, what is a vision of the team and which of the ideas are actually going to work, making sure that both sides agree with each other, trying to find a solution if not. A business analyst may also be pictured as a kind of translator, speaking both the client’s and the team’s languages, providing the entire company with a success.
What does it take to make a good business analyst then and what should you pay attention to while looking for one? It is common, and not entirely wrong, to imagine an IT specialist as someone you get to see on TV shows, making fun of how a person lives in his or her own world and is not able to communicate with anyone outside, luckily a business analyst is there to help. The right person finds it easy to develop agile skills which enable her or him to communicate with people and understand them better. Interceding between a client and the team requires knowing the technical issues clearly so that he or she can translate them to a non-technical client. Does he or she have to be an IT specialist in order to do so?
A few levels of business analysis can be easily differentiated. What is the most important and appreciated value, is the ability to provide a proper channel of communication through the entire process of creating a product. There are however BAs who tend to gain domain knowledge in order to improve the mechanism of translating the information. Knowing the product and the way you work on, and with it, allows the business analyst to explain it better. When searching for a BA, you should remember that this feature is not the necessary one and focus on the agile skills. The understanding of the IT sector is just an addition.
Hopefully, you now understand why your company needs a business analyst the way everyone building a house needs an architect. Finding someone who is always curious often asks “why?” can help your business succeed, improving the way your team works at the same time. Ready to publish that job offer?